For patient access, billing, and clinical teams
Responder™
Build a stronger appeal without starting from a blank page.
Responder™ uses the denial, clinical record, payer policy, guidelines, and supporting evidence to draft a patient- and payer-specific appeal for review.
“Stereotactic body radiation therapy for oligometastatic prostate cancer is considered experimental and investigational because its effectiveness has not been established. Requested: 77373 × 5.”
- Patient
- R. Chen
- Diagnosis
- C61 · 3 lesions
- Appeal by
- Nov 12
- Stage
- Initial
What it solves
A strong appeal has to answer the actual reason for denial.
Generic templates create more work and miss what matters. Responder™ builds the argument around the patient, the policy, the denial reason, and the evidence. It prepares the draft. Your team checks the facts, makes any changes, and decides when it is ready.
Answer the denial
Address the payer's stated reason directly instead of rebuilding a generic letter.
Personalize the case
Use the patient's diagnosis, treatment plan, and relevant clinical facts.
Support the argument
Connect policy language, guidelines, and evidence in one review-ready draft.
A strong appeal has to answer the actual reason for denial.
A personalized appeal in minutes instead of days.
Recover · Responder™
What changed for one program
More approvals. More patients treated.
+0%
Absolute increase in commercial approvals
+0%
More patients on daily census
+0%
Shift toward commercial payer mix
<1
Additional patient a year to pay for the products
Figures are rounded benchmarks from a published authorization program. They are benchmarks and illustrative estimates, not guaranteed outcomes. Source: Int J Part Ther, 2023
How it works
From denial letter to patient-specific appeal
Responder™ prepares the draft. Your team checks the facts, makes any changes, and decides when it is ready.
- Step 01
Add the denial
Bring in the payer letter and identify the appeal stage and deadline.
Denial · stage · deadline - Step 02
Connect the record
Use the clinical notes, treatment plan, and other supporting documents.
Notes · plan · documents - Step 03
Build the argument
Address the denial with the applicable policy, guideline, and evidence.
Policy · guideline · evidence - Step 04
Review and send
Check the patient-specific draft, approve it, and export the final letter.
Review-ready appeal
What your team gets
A clear appeal draft built for the patient, the payer, and the denial in front of you.
- 01
Denial reason and deadline
The payer's stated reason, the appeal stage, and the deadline, identified from the letter.
- 02
Patient-specific argument
Built around the patient's diagnosis, treatment plan, and relevant clinical facts.
- 03
Policy and evidence citations
Policy language, guidelines, and published evidence connected in one draft.
- 04
Review-ready appeal letter
A clear draft with cover letter, ready for your team to check, approve, and send.
Keep exploring
See how the rest of the suite supports the work.
Where it fits
Other products
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- PreventSubmission Co-Pilot™Catch missing information before the request goes out.
- PrepareP2P Co-Pilot™Go into every peer-to-peer call prepared.
- ConnectJust Connect™Keep your systems. Connect the work.
- OptimizeGravity™See every case. Know what happens next.
Start with the problem that hurts most
Show us where your team is losing time.
We will show you which product fits the work, what your team would see, and how the solution can support the way your organization operates today.